Differences

This shows you the differences between two versions of the page.

--- ports:start [2018/12/06 11:11] – created support
+++ ports:start [2020/06/12 12:02] – support
@@ Line 1: / Line 1: @@
 **__Question:__** My software (Meters, Configuration manager, Playout software) doen't seem to connect with my mixer? \\
-**__Answer:__** [[ports:start|please follow the steps at this link]]\
+**__Answer:__** Link: [[ports:start|please follow the steps at this link]]\\
+\\
-{{:port_settings.jpg?direct|}}
+On some installations of Windows 10 or with some updates installed, the firewall seems to block some ports used by the Control software to communicate with the other software (Local and/or trough network).
+This makes it unable to configure or control the mixer. \\
+\\
+=====Did you try to restart your computer to see if the ports can be reached after?=====
+\\
+------
+\\
+If this still doesn't work follow these steps!\\
+\\
+This can be solved by changing some of these port numbers. \\
+\\
+Sometimes with trying to find the right ones that are open. \\
+\\
+Keep in mind that the Remote host should be the local host 127.0.0.1 or when sharing data with a secong pc the ip address of the computer where the mixer is connected to. \\
+\\
+==== Step 1 (The Configuration manager) ====
+\\
+Uncheck the Use defaults setting in the Control and Configuration manager. \\
+\\
+For transmitting the configuration to the Mixer the Green port is used (Software to mixer). \\
+\\
+The Red port is for reading the settings and Firmware version from the Mixer (Mixer to Software). \\
+\\
+If one of these ports are blocked it isn’t possible to use the configuration tool. \\
+Mostly when changing the Green port to a higher unused number like 19552 this will be fixed. \\
+\\
+==== Keep in mind to stop the connection and re start! ====
+\\
 {{:port_settings_config_manager.jpg?direct|}}
+\\
+==== Step 2 (The meters) ====
+\\
+In blue you’ll see the port that is used for transmitting the data to control the On switches with the software.
+(Software to Mixer). \\
+\\
+In orange you’ll see the port that is used for transmitting the meter data to the meters.
+(Mixer to Software). \\
+\\
+NOTE: Some PC’s with Windows 10 experience problems with meters losing the connection for a short time. \\
+In Windows 7 this happens in a lower frequency and when you restart the PC it will run fine for a certain time. \\
+It is caused by the usb handling of the operating system and is also visible in the Airlite Control software. \\
+This can be solved by setting the power saving options of the usb to as less saving as possible or possibly playing with changing the port settings. \\
+\\
 {{:port_settings_meters.jpg?direct|}}
+\\
+==== Step 3 (The Virtual Keyboard Mapper or Playout software) ====
+\\
+For the control surface and fader start functions to control you’re playout software like in this example the Virtual Keyboard Mapper. \\
+This will be the same in Aircast or other supported playout software. \\
+\\
+The Green port is used to send the LED status data to the Airlite (Software to Mixer).\\
+\\
+The Red port is used for transmitting the Fader start or Button press status to the Software (Mixer to Software).\\
+\\
 {{:port_settings_vkm.jpg?direct|}}
+\\
+===Keep in mind that when you change the IP address or these ports you’ll have to change them in all the used software!===
+\\
+==== Step 4 (Overview and extra information) ====
+\\
+{{:port_settings.jpg?direct|}}
+\\
+  * [[https://www.d-r.nl/wiki/dokudata/faq/airlite/Airlite Webstation port settings.pdf|How to change the port settings when the Firewall blocks the transmitted data]]
+\\
+==== Step 5 ====
+\\
+If the software still doesn't work after these steps fill in the support contact form.
+\\
+[[https://www.d-r.nl/support-request.html|Support Request]]\\
+\\
+Go back to the [[SupAirlite:start|Airlite]] support page.\\
+\\
+Go back to the [[SupWebstation:start|Webstation]] support page.\\
+\\
+[[start:|{{:iconhome.png?100|Home}}]]