Differences

This shows you the differences between two versions of the page.

--- usbnotworking:start [2019/07/22 09:27] – support
+++ usbnotworking:start [2020/09/29 10:48] – support
@@ Line 8: / Line 8: @@
 {{ :usbnotworking:usbcable.jpg?direct&200 |}}
-* Be sure that your USB cable has a maximum length of 1,8 meters (5,9 ft).\\
+* Be sure that your USB cable is a High speed USB 2.0 cable and has a maximum length of 1,8 meters (5,9 ft).\\
+* It can help to replace the cable as a good connection is really important with the high bandwidth the mixer uses.\\
 {{ :usbnotworking:connect.jpg?direct&400 |}}
@@ Line 45: / Line 46: @@
 * Download USB Deview and run it. [[http://www.nirsoft.net/utils/usb_devices_view.html]]\\
 * Remove all devices with the name “USB AUDIO CODEC” in it with the trashcan.\\
-* Connect your Airence with the standard USB cable.\\
+* Connect your D&R mixer with the standard USB cable.\\
 * Now, wait patiently till Windows will recognize all the USB codes again.\\
 * You should see all the usb audio codecs come up in usb deview again.\\
@@ Line 104: / Line 105: @@
 {{ :usbnotworking:show-hidden-devices.jpg?direct |}}
-* Method 10: Disable and Enable USB ports in the bios.\\
+# Method 10: How to disable USB selective suspend.\\
+If you're having connectivity issues with USB peripherals on Windows 10, use these steps to disable the USB selective suspend feature.\\
+\\
+Important: It's only recommended that you change this particular setting when you're experiencing problems with a USB device. Otherwise, you should leave the option enabled.\\
+\\
+-Open Control Panel.\\
+-Click on Hardware and Sound.\\
+-Click on Power Options.\\
+-Under "Preferred plan," click the Change plan settings link for the plan you're currently using. (If you change the settings on the power plan that isn't active, this won't work.)\\
+{{:usbnotworking:selsuspend1.jpg?600|}}\\
+-Click the Change advanced power settings link.\\
+{{:usbnotworking:selsuspend2.jpg?600|}}\\
+-Expand USB settings.\\
+-Expand USB selective suspend setting.\\
+-Select Disabled from the drop-down menu.\\
+{{:usbnotworking:selsuspend3.jpg?300|}}\\
+-Click Apply.\\
+-Click OK.\\
+\\
+If you're changing the settings on a laptop or tablet, you'll see two options: On Battery and Plugged in, so make sure to change those settings accordingly.\\
+\\
+Once you complete these steps, Windows 10 will no longer power off USB devices connected to your computer, which can fix any problem you may have as a result of this feature.\\
+\\
+* Method 11: Disable and Enable USB ports in the bios.\\
 Restart your computer and enter it's BIOS, how to do this can be find in the manual of your computer.\\
 **__Be carefull to only change USB settings! Changing other settings can harm your computer!__**\\
@@ Line 113: / Line 137: @@
 Now Enable the USB functionality and reboot your computer to let your Operating System detect the new setting.\\
-* Method 11: Updating the BIOS.\\
+* Method 12: Updating the BIOS.\\
 **__KEEP IN MIND TO ONLY DO A BIOS UPDATE WHEN YOU KNOW THE RISK!__**\\
 **__A FAILED BIOS UPDATE BY FOR EXAMPLE A POWER FAILURE CAN CAUSE THE COMPUTER TO NOT OPERATE!__**\\
@@ Line 122: / Line 146: @@
 \\
 [[https://www.d-r.nl/support-request.html|Support Request]]\\
+\\
+Go back to the [[SupAirence:start|Airence]] support page.\\
 \\
 Go back to the [[SupAirlab:start|Airlab]] support page.\\
@@ Line 133: / Line 159: @@
 Go back to the [[SupGSMHybrid:start|GSM Hybdird]] support page.\\
 \\
+[[start:|{{:iconhome.png?100|Home}}]]