**__Question:__** My firmware update isn't working? \\
**__Answer:__** Link: [[nwfwupdate:start|please follow the steps at this link]]

==== Step 1 ====

  * Be sure that the USB cable is connected.
  * Be sure that the original USB cable is used or a cable with a maximum length of 1,8 meter (6ft).
  * Don't use Extender cables or Hubs, connect it to a port directly on the mainboard.

  * Did you download and select the right firmware?

==== Step 2 ====

Is the unit in **__Bootloader mode__**?

  * This can be achieved by powering down the unit.
  * Press down the **Encoder** button of the **Control Surface**.
  * While holding down this button power up the unit.
  * Release the button after 5 seconds.
  * The unit will start with random leds on and will be in **__Bootloader mode__**.

==== Step 3 ====

{{youtube>oWNRIsJQvCk}}
[[https://youtu.be/oWNRIsJQvCk|D&R firmware update tool message AtLibUsbDfu.dll not found for Airlite, Airence, Airlab, GSM Hybrid]]

==== Step 4 ====

NOTE: The firmware update tool requires JAVA 32-bits to be installed. Please download and install the latest version first.\\
[[http://javadl.oracle.com/webapps/download/AutoDL?BundleId=220284_d54c1d3a095b4ff2b6607d096fa80163|Java X86]]

NOTE: Some users still receive the error message: Firmware update failed! Make sure console is connected and in bootloader mode, they are probably missing the Microsoft Visual Studio drivers.\\
[[https://www.microsoft.com/en-us/download/details.aspx?id=5555|Visual Studio]]

==== Step 5 ====

Also take a look at this document:
[[https://www.d-r.nl/wiki/dokudata/software/Firmware Update v2.0.pdf|Firmware update "AtLibUsbDfu.dll not found"]]

==== Step 6 ====

If the firmware update tool still doesn't work after these steps fill in the support contact form.

[[https://www.dnrbroadcast.com/support-related|Support Request]]
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