Differences

This shows you the differences between two versions of the page.

--- nwfwupdate:start [2018/12/05 17:11] – created support
+++ nwfwupdate:start [2022/07/18 09:03] (current) – support
@@ Line 1: / Line 1: @@
 **__Question:__** My firmware update isn't working? \\
-**__Answer:__** [[nwfwupdate:start|please follow the steps at this link]]
+**__Answer:__** Link: [[nwfwupdate:start|please follow the steps at this link]]
 ==== Step 1 ====
-  * Be sure that the USB cable is connected.
+  * Be sure that the USB cable is connected.\\
-  * Be sure that the original USB cable is used or a cable with a maximum length of 1,8 meter (6ft).
+  * Be sure that the original USB cable is used or a cable with a maximum length of 1,8 meter (6ft).\\
-  * Don't use Extender cables or Hubs, connect it to a port directly on the mainboard.
+  * Don't use Extender cables or Hubs, connect it to a port directly on the mainboard.\\
-  * Did you download and select the right firmware?
+  * When connecting the unit did you receive an error that there aren't enough end points or resources? Then there is probably an xHCI or different usb problem. [[usbnotworking:start|Please follow the steps at this link]]
+  * Did you download and select the right firmware?\\
+\\
 ==== Step 2 ====
@@ Line 15: / Line 17: @@
   * This can be achieved by powering down the unit.
-  * Press in the **__Conn(ect)__** button of the **__Voip__** channel.
+  * Press down the **__Conn(ect)__** button.
   * While holding down this button power up the unit.
   * Release the button after 5 seconds.
@@ Line 21: / Line 23: @@
 ==== Step 3 ====
+{{youtube>oWNRIsJQvCk}}
+[[https://youtu.be/oWNRIsJQvCk|D&R firmware update tool message AtLibUsbDfu.dll not found for Airlite, Airence, Airlab, GSM Hybrid]]
+==== Step 4 ====
 NOTE: The firmware update tool requires JAVA 32-bits to be installed. Please download and install the latest version first.\\
@@ Line 28: / Line 35: @@
 [[https://www.microsoft.com/en-us/download/details.aspx?id=5555|Visual Studio]]
-==== Step 4 ====
+==== Step 5 ====
-{{youtube>oWNRIsJQvCk}}
+Also take a look at this document:
-[[https://youtu.be/oWNRIsJQvCk|D&R firmware update tool message AtLibUsbDfu.dll not found for Airlite, Airence, Airlab, GSM Hybrid]]
+[[http://www.mambanet.org/wiki/dokudata/software/Firmware Update v2.0.pdf|Firmware update "AtLibUsbDfu.dll not found"]]
-==== Step 5 ====
+==== Step 6 ====
-If the firmware update tool still doesn't work after these steps fill in the support contact form
+If the firmware update tool still doesn't work after these steps fill in the support contact form.
+\\
+[[https://www.dnrbroadcast.com/support-related|Support Request]]\\
+\\
+Go back to the [[SupAirence:start|Airence]] support page.\\
+\\
+Go back to the [[SupAirlab:start|Airlab]] support page.\\
+\\
+Go back to the [[SupAirlite:start|Airlite]] support page.\\
+\\
+Go back to the [[SupWebstation:start|Webstation]] support page.\\
+\\
+Go back to the [[SupGSMHybrid:start|GSM Hybrid]] support page.\\
+\\
+[[start:|{{:iconhome.png?100|Home}}]]