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nwfwupdate:start [2018/12/06 10:52] supportnwfwupdate:start [2022/07/18 09:03] (current) support
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 **__Question:__** My firmware update isn't working? \\ **__Question:__** My firmware update isn't working? \\
-**__Answer:__** [[nwfwupdate:start|please follow the steps at this link]]+**__Answer:__** Link: [[nwfwupdate:start|please follow the steps at this link]]
  
 ==== Step 1 ==== ==== Step 1 ====
  
-  * Be sure that the USB cable is connected. +  * Be sure that the USB cable is connected.\\ 
-  * Be sure that the original USB cable is used or a cable with a maximum length of 1,8 meter (6ft). +  * Be sure that the original USB cable is used or a cable with a maximum length of 1,8 meter (6ft).\\ 
-  * Don't use Extender cables or Hubs, connect it to a port directly on the mainboard.+  * Don't use Extender cables or Hubs, connect it to a port directly on the mainboard.\\
  
-  * Did you download and select the right firmware?+  * When connecting the unit did you receive an error that there aren't enough end points or resourcesThen there is probably an xHCI or different usb problem. [[usbnotworking:start|Please follow the steps at this link]]
  
 +  * Did you download and select the right firmware?\\
 +\\
 ==== Step 2 ==== ==== Step 2 ====
  
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 Also take a look at this document: Also take a look at this document:
-  * [[https://www.d-r.nl/wiki/dokudata/software/Firmware Update v2.0.pdf|Firmware update "AtLibUsbDfu.dll not found"]]+[[http://www.mambanet.org/wiki/dokudata/software/Firmware Update v2.0.pdf|Firmware update "AtLibUsbDfu.dll not found"]]
  
 ==== Step 6 ==== ==== Step 6 ====
  
 If the firmware update tool still doesn't work after these steps fill in the support contact form. If the firmware update tool still doesn't work after these steps fill in the support contact form.
- +\\ 
-[[https://www.d-r.nl/support-request.html|Support Request]]+[[https://www.dnrbroadcast.com/support-related|Support Request]]\\ 
 +\\ 
 +Go back to the [[SupAirence:start|Airence]] support page.\\ 
 +\\ 
 +Go back to the [[SupAirlab:start|Airlab]] support page.\\ 
 +\\ 
 +Go back to the [[SupAirlite:start|Airlite]] support page.\\ 
 +\\ 
 +Go back to the [[SupWebstation:start|Webstation]] support page.\\ 
 +\\ 
 +Go back to the [[SupGSMHybrid:start|GSM Hybrid]] support page.\\ 
 +\\ 
 +[[start:|{{:iconhome.png?100|Home}}]]
nwfwupdate/start.1544089945.txt.gz · Last modified: 2018/12/06 10:52 by support