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| supairmate:start [2020/05/28 09:25] – support | supairmate:start [2022/05/12 14:19] – support |
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| ===== Airmate support page ===== | ===== Airmate support page ===== |
| {{:airmate-usb_2018-web_2x.png?200|}} | |
| | ^ Model: ^^ Production year ^ |
| | | Airmate-USB || - | |
| | | {{:airmate-usb_2018-web_2x.png?200|}} ||| |
| | | [[http://www.mambanet.org/assets/airmate-8-usb-mail.pdf|Brochure]] | [[http://www.mambanet.org/assets/airmate-usb-manual-2.18-smd.pdf|Manual]] | - | |
| | | - | [[http://www.mambanet.org/assets/airmate-usb-manual-2.07-french2.pdf|Manual French]] | - | |
| |
| ====== FAQ - Airmate-USB 8 and 12 channel ====== | ====== FAQ - Airmate-USB 8 and 12 channel ====== |
| |
| Needed software (Install as Administrator): | Needed software (Install as Administrator): |
| ^ Software ^ {{wiki:windows.png?15}} Windows ^ {{wiki:osx.png?15}} MAC OS X ^ Manual ^ Driver ^ Info ^ | ^ Needed Software ^ Windows 7 {{:compatibility-windows-7.jpg?80|}} ^ Windows 8 {{:compatibility-windows-8.jpg?80|}} ^ Windows 10 {{:compatibility-windows-10.jpg?80|}} ^ Windows 11 {{:compatibility-windows-11.jpg?80|}} ^ MAC OS X {{:compatibility-mac.jpg?80|}} ^ Linux\\ {{:compatibility-linux.jpg?90|}} ^ Manual\\ & Info ^ |
| |D&R VoIP Connect Button|[[http://www.d-r.nl/wiki/dokudata/software/D&R Voip Connect v1.0.227.0 - Setup.exe| v1.0.227.0]]| - | - | - | [[http://www.d-r.nl/wiki/dokudata/software/Voip connect.pdf|PDF]] | | | D&R VoIP Connect Button | [[http://www.mambanet.org/wiki/dokudata/software/D&R Voip Connect v1.0.227.0 - Setup.exe|v1.0.227.0]] |||| - | - | [[http://www.mambanet.org/wiki/dokudata/software/Voip connect.pdf|PDF]] | |
| |Channel Configuration| - | - | - | - |[[https://www.youtube.com/watch?v=1mD7JKfRlD0| Video]]| | | Channel Configuration | - |||| - | - | [[https://www.youtube.com/watch?v=1mD7JKfRlD0| Video]] | |
| | | USBdeview | [[http://www.mambanet.org/wiki/dokudata/software/USBstopALLD&R.zip| Remove all D&R .bat file]]\\ <sub>(Copy to USBdeview folder)</sub> |||| - | - | [[https://www.nirsoft.net/utils/usb_devices_view.html|Nirsoft (C)]] | |
| \\ | \\ |
| ----- | ----- |
| ===== USB ===== | ===== USB ===== |
| \\ | \\ |
| **__Question:__** What bit and sample rate settings are supported by the soundcards? \\ | ^**__Question:__** What bit and sample rate settings are supported by the soundcards?^ |
| | |**__Answer:__** The soundcards in our mixers support 16 bit 32kHz, 16 bit 44kHz and 16 bit 48kHz| |
| \\ | \\ |
| **__Answer:__** The soundcards in our mixers support 16 bit 32kHz, 16 bit 44kHz and 16 bit 48kHz\\ | ^**__Question:__** My USB Channel or other USB hardware isn't recognized, what should I do?^ |
| | ^**__Question:__** When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?^ |
| | |**__Answer:__** Link: [[usbnotworking:start|please follow the steps at this link]]| |
| \\ | \\ |
| | ^**__Question:__** My Airmate is still with the previous USB configuration and they both receive the Program bus. Can they also receive the Auxilary send? How can I fix this?^ |
| | |**__Answer:__** Link: [[usbauxmod:start|please follow the steps at this link]]| |
| \\ | \\ |
| **__Question:__** My USB Channel or other USB hardware isn't recognized, what should I do? \\ | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/AIRMATE-USB-blockdiagram.pdf|Block Diagram]] |
| \\ | \\ |
| **__Question:__** When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?\\ | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/How to change USB sample rate in AIRMATE.pdf|How to change USB sample rate]] |
| \\ | \\ |
| **__Answer:__** Link: [[usbnotworking:start|please follow the steps at this link]]\\ | * [[http://www.mambanet.org/wiki/dokudata/faq/airence/USB Cable Length Limitations.pdf|USB Cable Length Limitations]] |
| \\ | \\ |
| \\ | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/PCM2900_Supported_OperatingSystems.pdf|USB PCM2900 Supported Operating Systems]] |
| **__Question:__** My Airmate is still with the previous USB configuration and they both receive the Program bus. Can they also receive the Auxilary send? How can I fix this?\\ | |
| \\ | |
| **__Answer:__** Link: [[usbauxmod:start|please follow the steps at this link]]\\ | |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/AIRMATE-USB-blockdiagram.pdf|Block Diagram]] | |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/How to change USB sample rate in AIRMATE.pdf|How to change USB sample rate]] | |
| \\ | |
| * [[https://www.d-r.nl/wiki/dokudata/faq/airence/USB Cable Length Limitations.pdf|USB Cable Length Limitations]] | |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/PCM2900_Supported_OperatingSystems.pdf|USB PCM2900 Supported Operating Systems]] | |
| \\ | \\ |
| ----- | ----- |
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| **__Question:__** How can I connect My mixer with Insert to a effects unit?\\ | ^**__Question:__** How can I connect My mixer with Insert to a effects unit?^ |
| \\ | |**__Answer:__** See this picture:| |
| **__Answer:__** See this picture:\\ | |{{:insert_connections.jpg?200|}}| |
| \\ | |
| {{:insert_connections.jpg?200|}} | |
| \\ | \\ |
| ----- | ----- |
| ===== Telco or Voip ===== | ===== Telco or Voip ===== |
| \\ | \\ |
| **__Question:__** How to use the Voip channel in my mixer?\\ | ^**__Question:__** What are the Telephone Hybrid and Voip channel options and what can I connect to them?^ |
| | |**__Answer:__** Take a look at this picture:| |
| | |{{:voiptelephoneoptions.jpg?600|}}| |
| \\ | \\ |
| **__Answer:__** [[howtovoip:start|please follow the steps at this link]]\\ | ^**__Question:__** How can I connect a (GSM) Hybrid to my Voip channel?^ |
| | |**__Answer:__** Connect the output from the Hybrid to the input of the Voip channel and the Cleanfeed output to the input of your Hybrid. Therefor you need to make a cable from the RJ11 connector to input connector on your hybrid:| |
| | |{{:voip-cleanfeed-to-hybrid.png?800|}}| |
| \\ | \\ |
| | ^**__Question:__** How to use the Voip channel in my mixer?^ |
| | |**__Answer:__** [[howtovoip:start|please follow the steps at this link]]| |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/Airmate N-1 and RC balance adjustments on location.pdf|Airmate N-1 and RC balance adjustments on location]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/Airmate N-1 and RC balance adjustments on location.pdf|Airmate N-1 and RC balance adjustments on location]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/AIRMATE-USB-TELCO ADJUSTMENTS.pdf|Telco Adjustments]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/AIRMATE-USB-TELCO ADJUSTMENTS.pdf|Telco Adjustments]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/Adjustments for Telephone Hybrid channels AIRMATE.pdf|Adjustments for Telephone Hybrid channels]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/Adjustments for Telephone Hybrid channels AIRMATE.pdf|Adjustments for Telephone Hybrid channels]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/TELCO MEMO-R17-R18.pdf|TELCO MEMO-R17-R18 Modification]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/TELCO MEMO-R17-R18.pdf|TELCO MEMO-R17-R18 Modification]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/AirMate-USB TELCO MEMO NOISE.pdf|Telco Noise]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/AirMate-USB TELCO MEMO NOISE.pdf|Telco Noise]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/Telephone signalling.pdf|Telephone signalling]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/Telephone signalling.pdf|Telephone signalling]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/how_two_callers_can_hear_each_other_in_the_airmate.pdf|How to setup caller communication]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/how_two_callers_can_hear_each_other_in_the_airmate.pdf|How to setup caller communication]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/airmate_caller-phone_recording.pdf|How to setup and record a phone call]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/airmate_caller-phone_recording.pdf|How to setup and record a phone call]] |
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| | ^**__Question:__** How do I connect a Hybrid 1 to my mixer?^ |
| | |**__Answer:__** Follow the instructions in this .pdf document: [[http://www.mambanet.org/wiki/dokudata/faq/hybrid2/How to connect Hybrid1.pdf|How to connect a Hybrid1]]| |
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| **__Question:__** How do I connect a Hybrid 1 to my mixer?\\ | |
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| **__Answer:__** Follow the instructions in this .pdf document: [[https://www.d-r.nl/wiki/dokudata/faq/hybrid2/How to connect Hybrid1.pdf|How to connect a Hybrid1]]\\ | ^**__Question:__** The incomming sound (Microphone) of my Voip channel isn't working, how can I solve this?^ |
| | |**__Answer:__** Microsoft is changing the Privacy settings to prevent for hacking in to the Microphone sound and listen to what you are saying. Check these settings:| |
| | |{{:supairence:voipmicnosound.png?600|}}| |
| \\ | \\ |
| ----- | ----- |
| ===== On Air light, Mic on, Fader start, GPO ===== | ===== On Air light, Mic on, Fader start, GPO ===== |
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| **__Question:__** I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this?\\ | ^**__Question:__** I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this?^ |
| | |**__Answer:__** Instructions can be found in this webpage: [[faderstartinstr:start|Fader start instructions]]| |
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| **__Answer:__** Instructions can be found in this webpage: [[faderstartinstr:start|Fader start instructions]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airlite/How to Connect Mika-Arm to Airlite.pdf|How to Connect Mika-Arm to my mixing desk]] |
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| | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/AIRMATE-USB START WIRING.pdf|Start Wiring]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/AIRMATE-USB START WIRING.pdf|Start Wiring]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/AIRMATE-USB faderstart-play-out systems.pdf|Faderstart Playout Systems]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/AIRMATE-USB faderstart-play-out systems.pdf|Faderstart Playout Systems]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/Airmate-USB Triple Input MEMO second start pulse removal.pdf|Triple Input, second start pulse removal]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/Airmate-USB Triple Input MEMO second start pulse removal.pdf|Triple Input, second start pulse removal]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/Airmate-USB_Triple Input_Telco_MEMO (second start pulse removal).pdf|Triple Input, second start pulse removal (2)]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/Airmate-USB_Triple Input_Telco_MEMO (second start pulse removal).pdf|Triple Input, second start pulse removal (2)]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/ON-AIR signalling without CRM mute.pdf|ON-AIR signalling without CRM mute]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/ON-AIR signalling without CRM mute.pdf|ON-AIR signalling without CRM mute]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/Airmate to Dateq On-Air lamp.pdf|Airmate to Dateq On-Air lamp]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/Airmate to Dateq On-Air lamp.pdf|Airmate to Dateq On-Air lamp]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/ON-AIR LAMP + Schema t b v DR mixers (3).pdf|OnAir Lamp + Schema]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/ON-AIR LAMP + Schema t b v DR mixers (3).pdf|OnAir Lamp + Schema]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/Onair-to-Airmate.pdf|How to connect a on air light to the Airmate]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/Onair-to-Airmate.pdf|How to connect a on air light to the Airmate]] | |
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| ----- | ----- |
| ===== Repair and Modification ===== | ===== Repair and Modification ===== |
| \\ | \\ |
| **__Question:__** What are the differences in versions? \\ | ^**__Question:__** What are the differences in versions?^ |
| | |**__Answer:__** Link: [[airmateversion:start|please read the info at this link]]| |
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| **__Answer:__** Link: [[airmateversion:start|please read the info at this link]]\\ | ^**__Question:__** How can I replace or repair a board in an Airmate?^ |
| | |**__Answer:__** Link: [[airmatefix:start|please read the info at this link]]| |
| \\ | \\ |
| | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/AIRMATE PARTS FRONT-1.pdf|Part numbers frontpanel]] |
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| **__Question:__** How can I replace or repair a board in an Airmate? \\ | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/How to find a short circuit on a pcb.pdf|How to find a short circuit on a pcb]] |
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| **__Answer:__** Link: [[airmatefix:start|please read the info at this link]]\\ | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/HOW TO REPAIR A NON WORKING AIRMATE.pdf|How to repair a non working Airmate]] |
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| | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/HOW TO REPLACE A BOARD INSIDE AN AIRMATE.pdf|How to replace a Board inside an Airmate]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/AIRMATE PARTS FRONT-1.pdf|Part numbers frontpanel]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/AIRMATE-USB SMD pcb Modification.pdf|SMD PCB Modification]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/How to find a short circuit on a pcb.pdf|How to find a short circuit on a pcb]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/Airmate_EQ_Correction-Memo.pdf|Airmate EQ Correction]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/HOW TO REPAIR A NON WORKING AIRMATE.pdf|How to repair a non working Airmate]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/Airmate-USB 230V to 115V Mod.pdf|230V to 115V Modification]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/HOW TO REPLACE A BOARD INSIDE AN AIRMATE.pdf|How to replace a Board inside an Airmate]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/We have a Hum on outputs replace the bridge rectifier.pdf|We have a Hum on outputs replace the bridge rectifier]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/AIRMATE-USB SMD pcb Modification.pdf|SMD PCB Modification]] | |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/Airmate_EQ_Correction-Memo.pdf|Airmate EQ Correction]] | |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/Airmate-USB 230V to 115V Mod.pdf|230V to 115V Modification]] | |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/We have a Hum on outputs replace the bridge rectifier.pdf|We have a Hum on outputs replace the bridge rectifier]] | |
| \\ | \\ |
| ----- | ----- |
| ===== Other ===== | ===== Other ===== |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/Airmate Memo's.pdf|Airmate Memo's]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/Airmate Memo's.pdf|Airmate Memo's]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/AES input to Channel-4.pdf|AES input to Channel-4]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/AES input to Channel-4.pdf|AES input to Channel-4]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/Airmate_SELFOP in LINE MODE memo.pdf|Self Op in Line Mode]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/Airmate_SELFOP in LINE MODE memo.pdf|Self Op in Line Mode]] |
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| * [[https://www.d-r.nl/wiki/dokudata/faq/airmate/HOW TO CONNECT A SMARTPHONE.pdf|How to connect a smartphone]] | * [[http://www.mambanet.org/wiki/dokudata/faq/airmate/HOW TO CONNECT A SMARTPHONE.pdf|How to connect a smartphone]] |
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| ----- | [[start:|{{:iconhome.png?100|Home}}]] |
