usbnotworking:start
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In case one or more USB channels or other hardware isn't recognized by the compputer and on the mixing consoles the USB input leds are not lighting.\\ | In case one or more USB channels or other hardware isn't recognized by the compputer and on the mixing consoles the USB input leds are not lighting.\\ | ||
- | First take a look at these steps.\\ | + | =====Important when you use USB audio equipment: |
- | + | \\ | |
- | * Be sure that your USB cable has a maximum length of 1,8 meters (5,9 ft).\\ | + | {{ : |
+ | * Be sure that your USB cable is a High speed USB 2.0 cable and has a maximum length of 1,8 meters (5,9 ft).\\ | ||
+ | \\ | ||
+ | * It can help to replace the cable as a good connection is really important with the high bandwidth the mixer uses.\\ | ||
+ | \\ | ||
+ | {{ : | ||
* Connect your mixing console to a USB port directly at the mainboard of your computer. So no internal cables are used.\\ | * Connect your mixing console to a USB port directly at the mainboard of your computer. So no internal cables are used.\\ | ||
+ | \\ | ||
+ | {{ : | ||
* Do not connect the mixing console trough a USB Hub or a USB Extender.\\ | * Do not connect the mixing console trough a USB Hub or a USB Extender.\\ | ||
+ | \\ | ||
This way the USB connection has enough bandwidth to use the USB Audio codecs and USB hardware for Meter software and controls.\\ | This way the USB connection has enough bandwidth to use the USB Audio codecs and USB hardware for Meter software and controls.\\ | ||
Inside the mixing console is a USB Hub that can handle the bandwidth this hardware needs.\\ | Inside the mixing console is a USB Hub that can handle the bandwidth this hardware needs.\\ | ||
- | + | \\ | |
+ | ----- | ||
+ | \\ | ||
+ | =====I receive messages that the maximum end points or services are reached: | ||
+ | \\ | ||
For customers that receive a operating system message that the maximum end points or services are reached.\\ | For customers that receive a operating system message that the maximum end points or services are reached.\\ | ||
In some computers the manufacturers have chosen to use xHCI USB 3.0 ports.\\ | In some computers the manufacturers have chosen to use xHCI USB 3.0 ports.\\ | ||
This actually means that they combined the hardware of 2 USB 2.0 ports to reach higher speeds like the USB 3.0.\\ | This actually means that they combined the hardware of 2 USB 2.0 ports to reach higher speeds like the USB 3.0.\\ | ||
Combining these ports means that they need to share the amount of end ports that all USB equipment has.\\ | Combining these ports means that they need to share the amount of end ports that all USB equipment has.\\ | ||
+ | \\ | ||
When detecting the connected equipment the Operating System fills it's list of end points for that port until the maximum is reached.\\ | When detecting the connected equipment the Operating System fills it's list of end points for that port until the maximum is reached.\\ | ||
With each Audio Codec needing multiple end points as well as the used hardware for controls and meter software, one mixing console can take all the end ports of a port.\\ | With each Audio Codec needing multiple end points as well as the used hardware for controls and meter software, one mixing console can take all the end ports of a port.\\ | ||
+ | \\ | ||
This can be fixed by setting the USB ports to work as non xHCI ports (USB 2.0) in the BIOS configuration of your computer.\\ | This can be fixed by setting the USB ports to work as non xHCI ports (USB 2.0) in the BIOS configuration of your computer.\\ | ||
+ | **__Be carefull to only change USB settings! Changing other settings can harm your computer!__**\\ | ||
+ | **__D&R is not responsible for changing the wrong settings!__**\\ | ||
Another option is to use a USB2.0 card that is added to the computers ports.\\ | Another option is to use a USB2.0 card that is added to the computers ports.\\ | ||
+ | \\ | ||
{{ : | {{ : | ||
+ | \\ | ||
+ | ----- | ||
+ | \\ | ||
+ | =====Windows 10 Update and changed settings===== | ||
+ | \\ | ||
+ | The rollout of Windows 10 updates can also affect the working of your mixing console.\\ | ||
+ | Due to privacy and safety rules Microsoft is changing the way that Windows 10 works with audio equipment.\\ | ||
+ | \\ | ||
+ | For example: Windows mutes the Microphone channels to be sure nobody can hack your system and listen to what you are saying.\\ | ||
+ | It can also change levels, disables inputs or set the default settings of audio devices.\\ | ||
+ | \\ | ||
+ | When you enter the Sound settings everything seems to be as you set it up before the update.\\ | ||
+ | Unfortunatly the settings are changed in the background and the settings shown aren't changed along.\\ | ||
+ | \\ | ||
+ | To fix this change each setting and change them back to the desired setting to make it actual again.\\ | ||
+ | \\ | ||
+ | ----- | ||
+ | \\ | ||
+ | =====My USB devices are mixed up:===== | ||
+ | \\ | ||
Then you can try the following procedure.\\ | Then you can try the following procedure.\\ | ||
- | + | \\ | |
- | * Disconnect your Airence | + | {{ : |
+ | \\ | ||
+ | * Disconnect your mixer from the PC. (USB Cable)\\ | ||
* Download USB Deview and run it. [[http:// | * Download USB Deview and run it. [[http:// | ||
* Remove all devices with the name “USB AUDIO CODEC” in it with the trashcan.\\ | * Remove all devices with the name “USB AUDIO CODEC” in it with the trashcan.\\ | ||
- | * Connect your Airence | + | * Connect your D&R mixer with the standard USB cable.\\ |
* Now, wait patiently till Windows will recognize all the USB codes again.\\ | * Now, wait patiently till Windows will recognize all the USB codes again.\\ | ||
* You should see all the usb audio codecs come up in usb deview again.\\ | * You should see all the usb audio codecs come up in usb deview again.\\ | ||
* If everything went fine all the four LEDs should be turned on. If not, something went wrong.\\ | * If everything went fine all the four LEDs should be turned on. If not, something went wrong.\\ | ||
* Close USB Deview\\ | * Close USB Deview\\ | ||
+ | \\ | ||
+ | ----- | ||
+ | \\ | ||
+ | =====Tips and tricks: | ||
+ | \\ | ||
+ | We also have some other usefull tricks to get your USB device to work.\\ | ||
+ | |||
+ | * Method 1: Unplug the computer and mixer from the power supply and re plug.\\ | ||
+ | The most recent computers aren't really going off when you shut down, the mainboard of the computer still have some power lines connected for the stand-by situation.\\ | ||
+ | To reset the hardware completely it can help to disconnect the computer and mixer from the power outlet.\\ | ||
+ | {{ : | ||
+ | |||
+ | * Method 2: Update the Device driver.\\ | ||
+ | Go to your __control panel__ and then to __device manager__.\\ | ||
+ | Find the __Unknown Device__ and click on Properties, go to the driver tab and click __Update Driver__..\\ | ||
+ | {{ : | ||
+ | |||
+ | * Method 3: Disconnect all USB devices and restart your computer.\\ | ||
+ | Disconnecting all USB devices and restarting and reconnecting will force the computer to re-detect USB devices.\\ | ||
+ | Connecting on different ports can also force the computer to detect in a different sequence.\\ | ||
+ | |||
+ | * Method 4: USB Root Hub power management.\\ | ||
+ | In the __Device Manager__ expand __Universal Serial Bus Controllers__, | ||
+ | {{ : | ||
+ | Go to the __Power Management__ tab and uncheck __Allow the computer to turn of this device to save power__ checkbox.\\ | ||
+ | {{ : | ||
+ | This setting has to be done for each __root hub__, on the computers mainboard are the USB connectors also connected to high speed USB hubs.\\ | ||
+ | These USB hubs each have enough bandwidth to connect a D&R mixer.\\ | ||
+ | Connecting a external Hub will devide the bandwidth over more ports and causing the bandwidth being to low.\\ | ||
+ | Now restart your computer and reconnect the usb device, when the computer recognizes the USB device you can leave this settings as made.\\ | ||
+ | When it still doesn' | ||
+ | |||
+ | * Method 5: Update Generic USB hub drivers.\\ | ||
+ | In the __Device Manager__ expand __Universal Serial Bus Controllers__, | ||
+ | When you downloaded the drivers from the manufacturers website select __Browse my computer for driver software__.\\ | ||
+ | Now browse to the folder where you downloaded the driver and install.\\ | ||
+ | {{ : | ||
+ | |||
+ | * Method 8: Uninstall USB Devices.\\ | ||
+ | Be carefull with this option, when your Keyboard and Mouse are also connected by USB you can end up with an computer that can't be controlled.\\ | ||
+ | In the __Device Manager__ right click on each __USB device__ and select __Uninstall__.\\ | ||
+ | This can also be done with __USB deview__ that is mentioned before.\\ | ||
+ | __USB deview__ will also show the __USB devices__ that are not connected (hidden devices), you can also uninstall these.\\ | ||
+ | Rebooting your computer will force to re-detect all the devices.\\ | ||
+ | {{ : | ||
+ | |||
+ | * Method 9: An other way to uninstall hidden devices.\\ | ||
+ | To view hidden devices in the __Device Manager__ you'll first have to enter the next commands in the __Command Prompt__.\\ | ||
+ | set DEVMGR_SHOW_DETAILS=1\\ | ||
+ | set DEVMGR_SHOW_NONPRESENT_DEVICES=1\\ | ||
+ | start devmgmt.msc\\ | ||
+ | When the __Device Manager__ is started click __View__ and __Show hidden devices__.\\ | ||
+ | Expand __Imaging Devices__, __Universal Serial Bus Controlles__ and __Unknown Devices__.\\ | ||
+ | You can now __Uninstall__ the greyed out devices.\\ | ||
+ | {{ : | ||
+ | |||
+ | # Method 10: How to disable USB selective suspend.\\ | ||
+ | If you're having connectivity issues with USB peripherals on Windows 10, use these steps to disable the USB selective suspend feature.\\ | ||
+ | \\ | ||
+ | Important: It's only recommended that you change this particular setting when you're experiencing problems with a USB device. Otherwise, you should leave the option enabled.\\ | ||
+ | \\ | ||
+ | -Open Control Panel.\\ | ||
+ | -Click on Hardware and Sound.\\ | ||
+ | -Click on Power Options.\\ | ||
+ | -Under " | ||
+ | {{: | ||
+ | -Click the Change advanced power settings link.\\ | ||
+ | {{: | ||
+ | -Expand USB settings.\\ | ||
+ | -Expand USB selective suspend setting.\\ | ||
+ | -Select Disabled from the drop-down menu.\\ | ||
+ | {{: | ||
+ | -Click Apply.\\ | ||
+ | -Click OK.\\ | ||
+ | \\ | ||
+ | If you're changing the settings on a laptop or tablet, you'll see two options: On Battery and Plugged in, so make sure to change those settings accordingly.\\ | ||
+ | \\ | ||
+ | Once you complete these steps, Windows 10 will no longer power off USB devices connected to your computer, which can fix any problem you may have as a result of this feature.\\ | ||
+ | \\ | ||
+ | * Method 11: Disable and Enable USB ports in the bios.\\ | ||
+ | Restart your computer and enter it's BIOS, how to do this can be find in the manual of your computer.\\ | ||
+ | **__Be carefull to only change USB settings! Changing other settings can harm your computer!__**\\ | ||
+ | **__D&R is not responsible for changing the wrong settings!__**\\ | ||
+ | Be sure that you have a Keyboard and or Mouse that is connected to a different port then the USB.\\ | ||
+ | Now Disable the USB functionality and reboot your computer to let your Operating System detect the new setting.\\ | ||
+ | When the system is booted restart your computer again and enter it's BIOS.\\ | ||
+ | Now Enable the USB functionality and reboot your computer to let your Operating System detect the new setting.\\ | ||
+ | |||
+ | * Method 12: Updating the BIOS.\\ | ||
+ | **__KEEP IN MIND TO ONLY DO A BIOS UPDATE WHEN YOU KNOW THE RISK!__**\\ | ||
+ | **__A FAILED BIOS UPDATE BY FOR EXAMPLE A POWER FAILURE CAN CAUSE THE COMPUTER TO NOT OPERATE!__**\\ | ||
+ | In some situations a BIOS update can solve USB issues, these issues will be known by the manufacturers of your computer or mainboard.\\ | ||
+ | Before doing an BIOS update get informed about if there are issues with your system and the possible fixes.\\ | ||
- | If this does not work, please consult the factory.\\ | + | If this does not work, please consult the factory |
+ | \\ | ||
+ | [[https:// | ||
+ | \\ | ||
+ | Go back to the [[SupAirence: | ||
+ | \\ | ||
+ | Go back to the [[SupAirlab: | ||
+ | \\ | ||
+ | Go back to the [[SupAirlite: | ||
+ | \\ | ||
+ | Go back to the [[SupAirmate: | ||
+ | \\ | ||
+ | Go back to the [[SupWebstation: | ||
+ | \\ | ||
+ | Go back to the [[SupGSMHybrid: | ||
+ | \\ | ||
+ | [[start: |
usbnotworking/start.1551365741.txt.gz · Last modified: 2019/02/28 15:55 by support