usbnotworking:start
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usbnotworking:start [2020/09/29 10:48] – support | usbnotworking:start [2022/07/18 09:05] (current) – support | ||
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In case one or more USB channels or other hardware isn't recognized by the compputer and on the mixing consoles the USB input leds are not lighting.\\ | In case one or more USB channels or other hardware isn't recognized by the compputer and on the mixing consoles the USB input leds are not lighting.\\ | ||
- | First take a look at these steps.\\ | + | =====Important when you use USB audio equipment: |
+ | \\ | ||
{{ : | {{ : | ||
* Be sure that your USB cable is a High speed USB 2.0 cable and has a maximum length of 1,8 meters (5,9 ft).\\ | * Be sure that your USB cable is a High speed USB 2.0 cable and has a maximum length of 1,8 meters (5,9 ft).\\ | ||
+ | \\ | ||
* It can help to replace the cable as a good connection is really important with the high bandwidth the mixer uses.\\ | * It can help to replace the cable as a good connection is really important with the high bandwidth the mixer uses.\\ | ||
+ | \\ | ||
{{ : | {{ : | ||
* Connect your mixing console to a USB port directly at the mainboard of your computer. So no internal cables are used.\\ | * Connect your mixing console to a USB port directly at the mainboard of your computer. So no internal cables are used.\\ | ||
+ | \\ | ||
{{ : | {{ : | ||
* Do not connect the mixing console trough a USB Hub or a USB Extender.\\ | * Do not connect the mixing console trough a USB Hub or a USB Extender.\\ | ||
+ | \\ | ||
This way the USB connection has enough bandwidth to use the USB Audio codecs and USB hardware for Meter software and controls.\\ | This way the USB connection has enough bandwidth to use the USB Audio codecs and USB hardware for Meter software and controls.\\ | ||
Inside the mixing console is a USB Hub that can handle the bandwidth this hardware needs.\\ | Inside the mixing console is a USB Hub that can handle the bandwidth this hardware needs.\\ | ||
+ | \\ | ||
----- | ----- | ||
+ | \\ | ||
+ | =====I receive messages that the maximum end points or services are reached: | ||
+ | \\ | ||
For customers that receive a operating system message that the maximum end points or services are reached.\\ | For customers that receive a operating system message that the maximum end points or services are reached.\\ | ||
In some computers the manufacturers have chosen to use xHCI USB 3.0 ports.\\ | In some computers the manufacturers have chosen to use xHCI USB 3.0 ports.\\ | ||
This actually means that they combined the hardware of 2 USB 2.0 ports to reach higher speeds like the USB 3.0.\\ | This actually means that they combined the hardware of 2 USB 2.0 ports to reach higher speeds like the USB 3.0.\\ | ||
Combining these ports means that they need to share the amount of end ports that all USB equipment has.\\ | Combining these ports means that they need to share the amount of end ports that all USB equipment has.\\ | ||
+ | \\ | ||
When detecting the connected equipment the Operating System fills it's list of end points for that port until the maximum is reached.\\ | When detecting the connected equipment the Operating System fills it's list of end points for that port until the maximum is reached.\\ | ||
With each Audio Codec needing multiple end points as well as the used hardware for controls and meter software, one mixing console can take all the end ports of a port.\\ | With each Audio Codec needing multiple end points as well as the used hardware for controls and meter software, one mixing console can take all the end ports of a port.\\ | ||
+ | \\ | ||
This can be fixed by setting the USB ports to work as non xHCI ports (USB 2.0) in the BIOS configuration of your computer.\\ | This can be fixed by setting the USB ports to work as non xHCI ports (USB 2.0) in the BIOS configuration of your computer.\\ | ||
**__Be carefull to only change USB settings! Changing other settings can harm your computer!__**\\ | **__Be carefull to only change USB settings! Changing other settings can harm your computer!__**\\ | ||
**__D&R is not responsible for changing the wrong settings!__**\\ | **__D&R is not responsible for changing the wrong settings!__**\\ | ||
Another option is to use a USB2.0 card that is added to the computers ports.\\ | Another option is to use a USB2.0 card that is added to the computers ports.\\ | ||
+ | \\ | ||
{{ : | {{ : | ||
+ | \\ | ||
----- | ----- | ||
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+ | =====Windows 10 Update and changed settings===== | ||
+ | \\ | ||
+ | The rollout of Windows 10 updates can also affect the working of your mixing console.\\ | ||
+ | Due to privacy and safety rules Microsoft is changing the way that Windows 10 works with audio equipment.\\ | ||
+ | \\ | ||
+ | For example: Windows mutes the Microphone channels to be sure nobody can hack your system and listen to what you are saying.\\ | ||
+ | It can also change levels, disables inputs or set the default settings of audio devices.\\ | ||
+ | \\ | ||
+ | When you enter the Sound settings everything seems to be as you set it up before the update.\\ | ||
+ | Unfortunatly the settings are changed in the background and the settings shown aren't changed along.\\ | ||
+ | \\ | ||
+ | To fix this change each setting and change them back to the desired setting to make it actual again.\\ | ||
+ | \\ | ||
+ | ----- | ||
+ | \\ | ||
+ | =====My USB devices are mixed up:===== | ||
+ | \\ | ||
Then you can try the following procedure.\\ | Then you can try the following procedure.\\ | ||
+ | \\ | ||
{{ : | {{ : | ||
+ | \\ | ||
* Disconnect your mixer from the PC. (USB Cable)\\ | * Disconnect your mixer from the PC. (USB Cable)\\ | ||
* Download USB Deview and run it. [[http:// | * Download USB Deview and run it. [[http:// | ||
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* If everything went fine all the four LEDs should be turned on. If not, something went wrong.\\ | * If everything went fine all the four LEDs should be turned on. If not, something went wrong.\\ | ||
* Close USB Deview\\ | * Close USB Deview\\ | ||
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----- | ----- | ||
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+ | =====Tips and tricks: | ||
+ | \\ | ||
We also have some other usefull tricks to get your USB device to work.\\ | We also have some other usefull tricks to get your USB device to work.\\ | ||
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If this does not work, please consult the factory by filling in our Support Request form.\\ | If this does not work, please consult the factory by filling in our Support Request form.\\ | ||
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- | [[https:// | + | [[https:// |
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Go back to the [[SupAirence: | Go back to the [[SupAirence: |
usbnotworking/start.1601369337.txt.gz · Last modified: 2020/09/29 10:48 by support