Differences

This shows you the differences between two versions of the page.

--- usbnotworking:start [2019/03/20 11:31] – support
+++ usbnotworking:start [2020/09/29 10:48] – support
@@ Line 8: / Line 8: @@
 {{ :usbnotworking:usbcable.jpg?direct&200 |}}
-* Be sure that your USB cable has a maximum length of 1,8 meters (5,9 ft).\\
+* Be sure that your USB cable is a High speed USB 2.0 cable and has a maximum length of 1,8 meters (5,9 ft).\\
+* It can help to replace the cable as a good connection is really important with the high bandwidth the mixer uses.\\
 {{ :usbnotworking:connect.jpg?direct&400 |}}
@@ Line 45: / Line 46: @@
 * Download USB Deview and run it. [[http://www.nirsoft.net/utils/usb_devices_view.html]]\\
 * Remove all devices with the name “USB AUDIO CODEC” in it with the trashcan.\\
-* Connect your Airence with the standard USB cable.\\
+* Connect your D&R mixer with the standard USB cable.\\
 * Now, wait patiently till Windows will recognize all the USB codes again.\\
 * You should see all the usb audio codecs come up in usb deview again.\\
@@ Line 58: / Line 59: @@
 The most recent computers aren't really going off when you shut down, the mainboard of the computer still have some power lines connected for the stand-by situation.\\
 To reset the hardware completely it can help to disconnect the computer and mixer from the power outlet.\\
+{{ :usbnotworking:unknownusbdevice-thumb.jpg?direct |}}
 * Method 2: Update the Device driver.\\
 Go to your __control panel__ and then to __device manager__.\\
 Find the __Unknown Device__ and click on Properties, go to the driver tab and click __Update Driver__..\\
+{{ :usbnotworking:update-driver.jpg?direct |}}
 * Method 3: Disconnect all USB devices and restart your computer.\\
@@ Line 69: / Line 72: @@
 * Method 4: USB Root Hub power management.\\
 In the __Device Manager__ expand __Universal Serial Bus Controllers__, right click on __USB Root Hub__ and __Properties__.\\
+{{ :usbnotworking:usb-root-hub.jpg?direct |}}
 Go to the __Power Management__ tab and uncheck __Allow the computer to turn of this device to save power__ checkbox.\\
+{{ :usbnotworking:usb-root-hub-prop.jpg?direct |}}
 This setting has to be done for each __root hub__, on the computers mainboard are the USB connectors also connected to high speed USB hubs.\\
 These USB hubs each have enough bandwidth to connect a D&R mixer.\\
@@ Line 80: / Line 85: @@
 When you downloaded the drivers from the manufacturers website select __Browse my computer for driver software__.\\
 Now browse to the folder where you downloaded the driver and install.\\
+{{ :usbnotworking:update-generic-usb-hub.jpg?direct |}}
 * Method 8: Uninstall USB Devices.\\
@@ Line 87: / Line 93: @@
 __USB deview__ will also show the __USB devices__ that are not connected (hidden devices), you can also uninstall these.\\
 Rebooting your computer will force to re-detect all the devices.\\
+{{ :usbnotworking:uninstall-usb.jpg?direct |}}
 * Method 9: An other way to uninstall hidden devices.\\
@@ Line 96: / Line 103: @@
 Expand __Imaging Devices__, __Universal Serial Bus Controlles__ and __Unknown Devices__.\\
 You can now __Uninstall__ the greyed out devices.\\
+{{ :usbnotworking:show-hidden-devices.jpg?direct |}}
-* Method 10: Disable and Enable USB ports in the bios.\\
+# Method 10: How to disable USB selective suspend.\\
+If you're having connectivity issues with USB peripherals on Windows 10, use these steps to disable the USB selective suspend feature.\\
+\\
+Important: It's only recommended that you change this particular setting when you're experiencing problems with a USB device. Otherwise, you should leave the option enabled.\\
+\\
+-Open Control Panel.\\
+-Click on Hardware and Sound.\\
+-Click on Power Options.\\
+-Under "Preferred plan," click the Change plan settings link for the plan you're currently using. (If you change the settings on the power plan that isn't active, this won't work.)\\
+{{:usbnotworking:selsuspend1.jpg?600|}}\\
+-Click the Change advanced power settings link.\\
+{{:usbnotworking:selsuspend2.jpg?600|}}\\
+-Expand USB settings.\\
+-Expand USB selective suspend setting.\\
+-Select Disabled from the drop-down menu.\\
+{{:usbnotworking:selsuspend3.jpg?300|}}\\
+-Click Apply.\\
+-Click OK.\\
+\\
+If you're changing the settings on a laptop or tablet, you'll see two options: On Battery and Plugged in, so make sure to change those settings accordingly.\\
+\\
+Once you complete these steps, Windows 10 will no longer power off USB devices connected to your computer, which can fix any problem you may have as a result of this feature.\\
+\\
+* Method 11: Disable and Enable USB ports in the bios.\\
 Restart your computer and enter it's BIOS, how to do this can be find in the manual of your computer.\\
 **__Be carefull to only change USB settings! Changing other settings can harm your computer!__**\\
@@ Line 106: / Line 137: @@
 Now Enable the USB functionality and reboot your computer to let your Operating System detect the new setting.\\
-* Method 11: Updating the BIOS.\\
+* Method 12: Updating the BIOS.\\
 **__KEEP IN MIND TO ONLY DO A BIOS UPDATE WHEN YOU KNOW THE RISK!__**\\
 **__A FAILED BIOS UPDATE BY FOR EXAMPLE A POWER FAILURE CAN CAUSE THE COMPUTER TO NOT OPERATE!__**\\
@@ Line 113: / Line 144: @@
 If this does not work, please consult the factory by filling in our Support Request form.\\
-[[https://www.d-r.nl/support-request.html|Support Request]]
+\\
+[[https://www.d-r.nl/support-request.html|Support Request]]\\
+\\
+Go back to the [[SupAirence:start|Airence]] support page.\\
+\\
+Go back to the [[SupAirlab:start|Airlab]] support page.\\
+\\
+Go back to the [[SupAirlite:start|Airlite]] support page.\\
+\\
+Go back to the [[SupAirmate:start|Airmate]] support page.\\
+\\
+Go back to the [[SupWebstation:start|Webstation]] support page.\\
+\\
+Go back to the [[SupGSMHybrid:start|GSM Hybdird]] support page.\\
+\\
+[[start:|{{:iconhome.png?100|Home}}]]