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--- usbnotworking:start [2019/03/20 11:31] – support
+++ usbnotworking:start [2022/07/18 09:05] (current) – support
@@ Line 5: / Line 5: @@
 In case one or more USB channels or other hardware isn't recognized by the compputer and on the mixing consoles the USB input leds are not lighting.\\
-First take a look at these steps.\\
+=====Important when you use USB audio equipment:=====
+\\
 {{ :usbnotworking:usbcable.jpg?direct&200 |}}
-* Be sure that your USB cable has a maximum length of 1,8 meters (5,9 ft).\\
+* Be sure that your USB cable is a High speed USB 2.0 cable and has a maximum length of 1,8 meters (5,9 ft).\\
+\\
+* It can help to replace the cable as a good connection is really important with the high bandwidth the mixer uses.\\
+\\
 {{ :usbnotworking:connect.jpg?direct&400 |}}
 * Connect your mixing console to a USB port directly at the mainboard of your computer. So no internal cables are used.\\
+\\
 {{ :usbnotworking:usbexthub.png?direct&400 |}}
 * Do not connect the mixing console trough a USB Hub or a USB Extender.\\
+\\
 This way the USB connection has enough bandwidth to use the USB Audio codecs and USB hardware for Meter software and controls.\\
 Inside the mixing console is a USB Hub that can handle the bandwidth this hardware needs.\\
+\\
 -----
+\\
+=====I receive messages that the maximum end points or services are reached:=====
+\\
 For customers that receive a operating system message that the maximum end points or services are reached.\\
 In some computers the manufacturers have chosen to use xHCI USB 3.0 ports.\\
 This actually means that they combined the hardware of 2 USB 2.0 ports to reach higher speeds like the USB 3.0.\\
 Combining these ports means that they need to share the amount of end ports that all USB equipment has.\\
+\\
 When detecting the connected equipment the Operating System fills it's list of end points for that port until the maximum is reached.\\
 With each Audio Codec needing multiple end points as well as the used hardware for controls and meter software, one mixing console can take all the end ports of a port.\\
+\\
 This can be fixed by setting the USB ports to work as non xHCI ports (USB 2.0) in the BIOS configuration of your computer.\\
 **__Be carefull to only change USB settings! Changing other settings can harm your computer!__**\\
 **__D&R is not responsible for changing the wrong settings!__**\\
 Another option is to use a USB2.0 card that is added to the computers ports.\\
+\\
 {{ :usbnotworking:usbcards.png?direct&600 |}}
+\\
 -----
+\\
+=====Windows 10 Update and changed settings=====
+\\
+The rollout of Windows 10 updates can also affect the working of your mixing console.\\
+Due to privacy and safety rules Microsoft is changing the way that Windows 10 works with audio equipment.\\
+\\
+For example: Windows mutes the Microphone channels to be sure nobody can hack your system and listen to what you are saying.\\
+It can also change levels, disables inputs or set the default settings of audio devices.\\
+\\
+When you enter the Sound settings everything seems to be as you set it up before the update.\\
+Unfortunatly the settings are changed in the background and the settings shown aren't changed along.\\
+\\
+To fix this change each setting and change them back to the desired setting to make it actual again.\\
+\\
+-----
+\\
+=====My USB devices are mixed up:=====
+\\
 Then you can try the following procedure.\\
+\\
 {{ :usbnotworking:usbdeview.png?direct&800 |}}
+\\
 * Disconnect your mixer from the PC. (USB Cable)\\
 * Download USB Deview and run it. [[http://www.nirsoft.net/utils/usb_devices_view.html]]\\
 * Remove all devices with the name “USB AUDIO CODEC” in it with the trashcan.\\
-* Connect your Airence with the standard USB cable.\\
+* Connect your D&R mixer with the standard USB cable.\\
 * Now, wait patiently till Windows will recognize all the USB codes again.\\
 * You should see all the usb audio codecs come up in usb deview again.\\
 * If everything went fine all the four LEDs should be turned on. If not, something went wrong.\\
 * Close USB Deview\\
+\\
 -----
+\\
+=====Tips and tricks:=====
+\\
 We also have some other usefull tricks to get your USB device to work.\\
@@ Line 58: / Line 81: @@
 The most recent computers aren't really going off when you shut down, the mainboard of the computer still have some power lines connected for the stand-by situation.\\
 To reset the hardware completely it can help to disconnect the computer and mixer from the power outlet.\\
+{{ :usbnotworking:unknownusbdevice-thumb.jpg?direct |}}
 * Method 2: Update the Device driver.\\
 Go to your __control panel__ and then to __device manager__.\\
 Find the __Unknown Device__ and click on Properties, go to the driver tab and click __Update Driver__..\\
+{{ :usbnotworking:update-driver.jpg?direct |}}
 * Method 3: Disconnect all USB devices and restart your computer.\\
@@ Line 69: / Line 94: @@
 * Method 4: USB Root Hub power management.\\
 In the __Device Manager__ expand __Universal Serial Bus Controllers__, right click on __USB Root Hub__ and __Properties__.\\
+{{ :usbnotworking:usb-root-hub.jpg?direct |}}
 Go to the __Power Management__ tab and uncheck __Allow the computer to turn of this device to save power__ checkbox.\\
+{{ :usbnotworking:usb-root-hub-prop.jpg?direct |}}
 This setting has to be done for each __root hub__, on the computers mainboard are the USB connectors also connected to high speed USB hubs.\\
 These USB hubs each have enough bandwidth to connect a D&R mixer.\\
@@ Line 80: / Line 107: @@
 When you downloaded the drivers from the manufacturers website select __Browse my computer for driver software__.\\
 Now browse to the folder where you downloaded the driver and install.\\
+{{ :usbnotworking:update-generic-usb-hub.jpg?direct |}}
 * Method 8: Uninstall USB Devices.\\
@@ Line 87: / Line 115: @@
 __USB deview__ will also show the __USB devices__ that are not connected (hidden devices), you can also uninstall these.\\
 Rebooting your computer will force to re-detect all the devices.\\
+{{ :usbnotworking:uninstall-usb.jpg?direct |}}
 * Method 9: An other way to uninstall hidden devices.\\
@@ Line 96: / Line 125: @@
 Expand __Imaging Devices__, __Universal Serial Bus Controlles__ and __Unknown Devices__.\\
 You can now __Uninstall__ the greyed out devices.\\
+{{ :usbnotworking:show-hidden-devices.jpg?direct |}}
-* Method 10: Disable and Enable USB ports in the bios.\\
+# Method 10: How to disable USB selective suspend.\\
+If you're having connectivity issues with USB peripherals on Windows 10, use these steps to disable the USB selective suspend feature.\\
+\\
+Important: It's only recommended that you change this particular setting when you're experiencing problems with a USB device. Otherwise, you should leave the option enabled.\\
+\\
+-Open Control Panel.\\
+-Click on Hardware and Sound.\\
+-Click on Power Options.\\
+-Under "Preferred plan," click the Change plan settings link for the plan you're currently using. (If you change the settings on the power plan that isn't active, this won't work.)\\
+{{:usbnotworking:selsuspend1.jpg?600|}}\\
+-Click the Change advanced power settings link.\\
+{{:usbnotworking:selsuspend2.jpg?600|}}\\
+-Expand USB settings.\\
+-Expand USB selective suspend setting.\\
+-Select Disabled from the drop-down menu.\\
+{{:usbnotworking:selsuspend3.jpg?300|}}\\
+-Click Apply.\\
+-Click OK.\\
+\\
+If you're changing the settings on a laptop or tablet, you'll see two options: On Battery and Plugged in, so make sure to change those settings accordingly.\\
+\\
+Once you complete these steps, Windows 10 will no longer power off USB devices connected to your computer, which can fix any problem you may have as a result of this feature.\\
+\\
+* Method 11: Disable and Enable USB ports in the bios.\\
 Restart your computer and enter it's BIOS, how to do this can be find in the manual of your computer.\\
 **__Be carefull to only change USB settings! Changing other settings can harm your computer!__**\\
@@ Line 106: / Line 159: @@
 Now Enable the USB functionality and reboot your computer to let your Operating System detect the new setting.\\
-* Method 11: Updating the BIOS.\\
+* Method 12: Updating the BIOS.\\
 **__KEEP IN MIND TO ONLY DO A BIOS UPDATE WHEN YOU KNOW THE RISK!__**\\
 **__A FAILED BIOS UPDATE BY FOR EXAMPLE A POWER FAILURE CAN CAUSE THE COMPUTER TO NOT OPERATE!__**\\
@@ Line 113: / Line 166: @@
 If this does not work, please consult the factory by filling in our Support Request form.\\
-[[https://www.d-r.nl/support-request.html|Support Request]]
+\\
+[[https://www.dnrbroadcast.com/support-related|Support Request]]\\
+\\
+Go back to the [[SupAirence:start|Airence]] support page.\\
+\\
+Go back to the [[SupAirlab:start|Airlab]] support page.\\
+\\
+Go back to the [[SupAirlite:start|Airlite]] support page.\\
+\\
+Go back to the [[SupAirmate:start|Airmate]] support page.\\
+\\
+Go back to the [[SupWebstation:start|Webstation]] support page.\\
+\\
+Go back to the [[SupGSMHybrid:start|GSM Hybdird]] support page.\\
+\\
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