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Question: My firmware update isn't working?
Answer: Link: please follow the steps at this link

Step 1

  • Be sure that the USB cable is connected.
  • Be sure that the original USB cable is used or a cable with a maximum length of 1,8 meter (6ft).
  • Don't use Extender cables or Hubs, connect it to a port directly on the mainboard.
  • Did you download and select the right firmware?

Step 2

Is the unit in Bootloader mode?

  • This can be achieved by powering down the unit.
  • Press down the Encoder button of the Control Surface.
  • While holding down this button power up the unit.
  • Release the button after 5 seconds.
  • The unit will start with random leds on and will be in Bootloader mode.

Step 3

Step 4

NOTE: The firmware update tool requires JAVA 32-bits to be installed. Please download and install the latest version first.
Java X86

NOTE: Some users still receive the error message: Firmware update failed! Make sure console is connected and in bootloader mode, they are probably missing the Microsoft Visual Studio drivers.
Visual Studio

Step 5

Also take a look at this document: Firmware update "AtLibUsbDfu.dll not found"

Step 6

If the firmware update tool still doesn't work after these steps fill in the support contact form.

Support Request


nwfwupdateenc/start.txt · Last modified: 2022/07/18 09:08 by support