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Airmate support page

FAQ - Airmate-USB 8 and 12 channel

Needed software (Install as Administrator):

Optional Software	Windows 7, 8, 10	MAC OS X	Linux	Manual	Info
D&R VoIP Connect Button	v1.0.227.0	-	-	PDF	-
Channel Configuration	-	-	-	-	Video
USBdeview	Remove all D&R .bat file _{(Copy to USBdeview folder)}	-	-	Nirsoft (C)	-

*Question:* What bit and sample rate settings are supported by the soundcards?
*Answer:* The soundcards in our mixers support 16 bit 32kHz, 16 bit 44kHz and 16 bit 48kHz

*Question:* My USB Channel or other USB hardware isn't recognized, what should I do?
*Question:* When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?
*Answer:* Link: please follow the steps at this link

*Question:* My Airmate is still with the previous USB configuration and they both receive the Program bus. Can they also receive the Auxilary send? How can I fix this?
*Answer:* Link: please follow the steps at this link

*Question:* How can I connect My mixer with Insert to a effects unit?
*Answer:* See this picture:

*Question:* What are the Telephone Hybrid and Voip channel options and what can I connect to them?
*Answer:* Take a look at this picture:

*Question:* How to use the Voip channel in my mixer?
*Answer:* please follow the steps at this link

*Question:* How do I connect a Hybrid 1 to my mixer?
*Answer:* Follow the instructions in this .pdf document: How to connect a Hybrid1

*Question:* The incomming sound (Microphone) of my Voip channel isn't working, how can I solve this?
*Answer:* Microsoft is changing the Privacy settings to prevent for hacking in to the Microphone sound and listen to what you are saying. Check these settings: