Table of Contents
Airlab support page
Install all software as Administrator 
In order to perform an Firmware update you'll need to set the unit in bootloader mode
To set the unit in bootloader mode:
- Take off the Power off the unit
- Hold down the “Encoder” of the “ Control surface ” or the “ Bootloader button ” that is placed at board side of the Master
- While holding down the “Encoder” you'll have to “Power on” the unit
- Release the “Encoder” after 5 seconds
- The Unit will show some random LED's as there is no software loaded at this moment
If you receive a Error 740, it means that it requires elevation to run.
Meaning you must run it as administrator.
Try right clicking the command prompt and running it as administrator.
| Needed Software | Windows 7  | Windows 8  | Windows 10  | Windows 11  | MAC OS X  | Linux | Manual & Info |
|---|---|---|---|---|---|---|---|
| Firmware Updatetool | v4.11.0 (Needs Java 32bits, Visual Studio and driver!) | N/A | N/A | ||||
| AtLibUsbDfu.dll installer (Needed for Firmware update tool) | Driver X86 Driver X64 or Video AtLibUsbDfu.dll → Shown as Unknown Device ! | - | - | - | |||
| Java 32 bits (Needed for Firmware update tool) (A) | Java X86 | - | - | - | |||
| Visual Studio (Needed for Firmware update tool) (B) | Visual Studio | - | - | - | |||
| Airlab (Airence) Firmware | v1.5 | - | - | TXT | |||
| Airlab Meters | v1.9.1 (FW 1.5) | - | v1.7 (FW 1.5) | PDF Wiki | ||||
| Airlab Meters Serial port driver | FTDI Driver X86/X64 | - | - | - | |||
| Airlab Control Center | v3.1 | - | - | - | |||
| Optional Software | Windows 7 | Windows 8 | Windows 10 | Windows 11 | MAC OS X | Linux | Manual & Info |
| Airlab Virtual Keyboard Mapper (Service) | v1.4 (FW 1.5) | - | - | ||||
| D&R VoIP Connect Button | v1.0.229.0 | - | - | ||||
| Channel Configuration | - | - | - | Video | |||
| USBdeview | Remove all D&R .bat file (Copy to USBdeview folder) | - | - | Nirsoft (C) | |||
| Airence SDK (CONTROL SURFACE ONLY!) | v1.2 | - | - | ||||
| The Airlab mux EEPROM file can only be upgraded with the use of an EEPROM programmer and empty M27C512 EEPROM I.C.! You can also order a replacement EEPROM at our sales department. |
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| Airlab Mux EEPROM | v2.04 | - | - | - | |||
(For the Airlab the AtLibUsbDfu.dll device in the device manager is shown as “Unknown Device”)
(A) NOTE: This application requires JAVA 32-bits to be installed. Please download and install the latest version first
(B) NOTE: Some users still receive the error message: Firmware update failed! Make sure console is connected and in bootloader mode, they are probably missing the Microsoft Visual Studio drivers
FAQ - Airlab
Software and Settings
| Question: It isn't possible to change settings of my Airlab, the Airlab won't accept/apply my settings? |
|---|
| Answer: Link: please follow the steps at this link |
| Question: My firmware update isn't working? |
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| Answer: Link: please follow the steps at this link |
| Question: How do I setup Aircast to work with my Airlab? |
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| Answer: Link: please follow the steps at this link |
| Airlab as remote control in Aircast |
| Question: My Airlab (Airence) meters aren't working? |
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| Question: How can I forward the meter information trough network? |
| Answer: Link: please follow the steps at this link |
| Question: My Meter software shows a distorted screen, what can be the problem? |
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| Answer: Link: please follow the steps at this link |
USB
| Question: What bit and sample rate settings are supported by the soundcards? |
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| Answer: The soundcards in our mixers support 16 bit 32kHz, 16 bit 44kHz and 16 bit 48kHz |
| Question: My USB Channel or other USB hardware isn't recognized, what should I do? |
|---|
| Question: When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this? |
| Answer: Link: please follow the steps at this link |
| Question: Can I connect one of the four inserted or an extra USB channel to a seperate computer? |
|---|
| Answer: Link: please follow the steps at this link |
Microphone input
| Question: How can I connect My mixer with Insert to a effects unit? |
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| Answer: See this picture: |
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Telco or Voip
| Question: How to use the Voip channel in my mixer? |
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| Answer: please follow the steps at this link |
| Question: How do I connect my Airlab to the RJ-11 of my phone line? |
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Answer: You'll have to order or solder a cable from XLR to RJ-11 like this schematic  . They can be ordered here :  |
| Question: The incomming sound (Microphone) of my Voip channel isn't working, how can I solve this? |
|---|
| Answer: Microsoft is changing the Privacy settings to prevent for hacking in to the Microphone sound and listen to what you are saying. Check these settings: |
 |
On Air, Mic on, Fader start, GPO
| Question: I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this? |
|---|
| Answer: Instructions can be found in this webpage: Fader start instructions |
| Question: Do you have an SDK for the Airlabs Fader Starts that can be received trough RS232 / Com port? |
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| Question: How can I receive the fader starts at the computer side if my software doesnt have a plugin? |
| Answer: Link: please follow the steps at this link |
Repair, Modification
| Question: What are the differences in versions? |
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| Answer: Link: please read the info at this link |
| Question: How should the Flatcables be connected in my Airlab? |
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| Question: My Airlab has missing flatcables, empty connectors is that okay? |
| Answer: Link: Airlab MK2 or DT Master wiring |
| Answer: Link: Airlab DT added USB wiring |
